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It is a service that enables beneficiaries to inquire about the administrative communication transactions that exist in the correspondence system at the level of the ministry and the secretariats that follow the ministry through linking with the central administrative communication system in the ministry (correspondence).

You can inquire about a transaction through the Balady website, the mobile application (Balady), or by contacting the call center employee at 199040.

The beneficiary can inquire about any transaction received by the Ministry or one of the trusts affiliated with the Ministry.

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.

There may be fees for some classifications of municipal service applications, which are defined by the responsible employee in the concerned department, as the application will be canceled if the fees are not paid on time.

The system periodically sends text messages about the status of the application to the applicant, whereby he is notified of the status of the application and the details and data of processing or modifications, if available.

1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).

1. Login to the baladi app / baladi portal.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.

The availability of sufficient justifications that necessitate the submission of the communication, with the need for accuracy and validity of the data, especially the location of the communication, and the classification corresponding to the monitored case contributes to resolving deficiencies effectively and quickly.

It is a service that allows citizens to submit a request to issue a building permit and follow up on all application cases through the online portal of the Baladi platform, interact with the applicant via SMS at all stages of issuing the permit and print the permit electronically.