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FAQ
How can I update my classification certificate?
The user can submit a request to update their classification certificate through either the Update Classification Certificate service or via My Requests, depending on their needs:
1. Update Certificate Details – Allows updating the establishment name and owner’s name on the certificate.
2. Update Contact Information – Allows updating personal or establishment contact details.
3. Update Activities – Allows modifying activities within the classified sector, with a new certificate issued under the same number and expiration date for both the first and third cases.
1. Update Certificate Details – Allows updating the establishment name and owner’s name on the certificate.
2. Update Contact Information – Allows updating personal or establishment contact details.
3. Update Activities – Allows modifying activities within the classified sector, with a new certificate issued under the same number and expiration date for both the first and third cases.
FAQ
Is the validity of a non-Saudi worker's residency checked when applying for a seasonal health certificate?
The system can verify residency expiration if the municipality enables this feature in its settings. If not enabled, residency expiration is not checked.
FAQ
Is it mandatory for female workers to have their health certificate photo taken without a face covering (niqab) if their facial features are clearly visible?
The health certificate photo follows the same regulations as civil registry photos, similar to other official documents. The certificate must display a clear and identifiable photo of the holder.
FAQ
What is the correct procedure to request a contract with an engineering office?
When the user clicks (Request Contract with Office), the system redirects to the Saudi Council of Engineers for contracting. This option appears only in search results for engineering offices.
FAQ
Can the validity of a Classification Certificate be extended?
Yes, beneficiaries can submit an extension request through the Classification Certificate Extension service. The request can be submitted 14 days before expiration and up to 14 days after expiration. If approved, the certificate is extended for 90 days from the expiration date of the current certificate.
FAQ
How is the classification certificate modified?
The user submits a modification request via the Classification Grade Modification Service, and the system processes the request to issue a new certificate if the conditions are met.
● Modifications are allowed starting from the 91st day after issuance and up to 90 days before expiration.
● One modification is permitted every three months.
● Any number of modifications can be made within the allowed period.
● A new version of the certificate is issued with the same certificate number and expiration date (only the version number, classification grade, and activities are updated).
● A new financial and technical evaluation is required.
● Modifications are allowed starting from the 91st day after issuance and up to 90 days before expiration.
● One modification is permitted every three months.
● Any number of modifications can be made within the allowed period.
● A new version of the certificate is issued with the same certificate number and expiration date (only the version number, classification grade, and activities are updated).
● A new financial and technical evaluation is required.
FAQ
Can engineering offices or contractors access information about the entity providing the technical evaluation score?
Yes, the system displays the following information: entity name, website, required timeframe, and phone number of the entity providing the technical evaluation score based on the sector.
FAQ
Can an authorized representative be added to multiple establishments?
Yes, an authorized representative can be added to more than one establishment.
FAQ
What is the maximum and minimum number of services that can be delegated?
There is no maximum limit for the number of services that can be delegated, as all listed services can be authorized. However, at least one service must be selected.
FAQ
Will the authorized representative be notified of the cancellation?
Yes, a text message will be sent to the authorized representative's registered mobile number.
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