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FAQ

What approvals are required to issue a license for a sign on a vehicle?

Approval from the municipality and traffic authorities is required.
FAQ

Is it required to attach a building permit when issuing an operational license for an advertising or promotional sign?

Only for the following types of signs: advertising and promotional signs at city entrances, advertising and promotional signs on building facades and walls, advertising or promotional signs on permanent and temporary fences, advertising or promotional signs on buildings under construction, and advertising or promotional signs on vacant land.
FAQ

What happens if one of the coordinating entities fails to respond within the specified coordination period?

The system will automatically record a default response for entities that do not provide a decision within the coordination period. This automatic response is usually set to “automatic approval,” unless the Coordination Office configures it differently.
FAQ

Can the entity receiving the request change its response from approval to rejection or vice versa?

Yes, the platform allows the service entity to modify its response from approval to rejection or vice versa, as long as the request has not been finalized (i.e., still within the coordination and approval period).
FAQ

What are the reasons a contractor might be banned?

1. Expired permits not closed on the platform
2. Incomplete or abandoned work at the site
3. Outdated classification or qualification
4. Accumulated unresolved site reports
5. Previous excavation defects not corrected
6. Safety violations at the work site
7. Failure to follow approved excavation plans
8. Other reasons specified by the Coordination Office
FAQ

How can I view violations recorded against an excavation permit?

Via the "Monitoring and Quality" service on the Naseq platform, using search filters like:
(Permit/Notification Number – Municipality – Sub-municipality – Entity Name – Main Contractor – Violation Number – Coordination Office).
FAQ

When are violations for unpermitted emergency excavations issued?

24 hours after receiving initial approval, if the representative fails to submit the related emergency excavation permit.
FAQ

How are violations for unpermitted excavation issued?

They are issued automatically via electronic linkage with the “Mumtathil” platform.
FAQ

How is the violation for excavation without a permit calculated?

The violation is calculated per Article 3/3 of the regulation:
Violation amount (based on the municipality classification) × Number of meters.
Example: An excavation of 10 meters in Riyadh = 3,000 SAR/meter → Violation = 3,000 × 10 = 30,000 SAR.
FAQ

How can I check the contractor's ban status and view details of notifications and permits causing the ban?

Through the "Work Team" service, a new filter called "Ban Status" is available with the following options:
● All (default): displays all contractors
● Banned: displays only currently banned contractors
● Not Banned: displays contractors not currently banned
● Never Banned: displays contractors never banned on the platform For banned contractors, you can click “Ban Details” to view the related information.

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Last update date: - Saudi Arabia
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