The Innovation Lab's work encompasses three levels of participation.
- Understanding Participation: Engaging customers in workshops to understand challenges and analyze their root causes.
- Design and Development Participation: Engaging customers in testing service prototypes before launch.
- Launch Readiness Participation: Testing services with customers to ensure they are ready for launch.
This is done with a specialized team under the Lab's supervision, managing digital engagement.
Targeted Digital Engagement Levels in the Ministry
1
Awareness
Objectives: Provide customers with objective information to help them understand problems, alternatives, and opportunities.
Outcome: We will keep you informed of what is happening
2
Consultation
Objectives: Obtain citizen feedback on analysis, alternatives, and decisions
Outcome: We will keep you informed, listen to your concerns and aspirations and acknowledge them, and we will also inform you how your input influenced the decision-making process
3
Integration
Objectives: Work directly with the public to ensure their needs and aspirations are considered
Outcome: We will collaborate to ensure that your concerns and aspirations are directly reflected in the developed solutions, and we will clarify how your input influenced the decision-making process
4
Collaboration
Objectives: Partner with customers in all aspects of decision-making, including proposing and developing solutions
Outcome: We will seek your advice and creativity in shaping solutions, and we will integrate your recommendations into decisions as much as possible.
5
Empowerment
Objectives: Grant customers the ability to make the final decision.
Outcome: We will implement what you decide.
Vision
To ensure and facilitate effective and proactive engagement of customers in all stages of product and service development and improvement in the municipal and housing sectors across different stages of the customer journey.
Objectives of Digital Engagement
Engage customers and provide a platform to gather their opinions and feedback, as well as involve them in development and design efforts, and inform them of what has been implemented according to their observations in an interactive and innovative environment.
Consultation Objectives
Engage customers in expressing their views on draft regulations, laws, and initiatives to ensure customer-centricity
Ideas Objectives
Ensure a flow of developmental and innovative ideas to improve beneficiary interactions with products and services.
Shared Innovation Objectives
Engage customers in an open innovative environment, affirm the importance of their opinions and needs in development efforts, and provide the necessary tools and spaces for effective shared innovation.
Consultation Sections
- Legal Consultations on Regulations and Bylaws These enable individuals, the private sector, and government entities to express their views and opinions on upcoming draft regulations and bylaws before their approval. You can access all survey projects on regulations and bylaws prepared by the Ministry and published on the unified digital platform - Istitlaa.
Non-Legal Consultations on Policies, Strategies, and Other Initiatives: These can be accessed through the Community Participation Platform - Tafaul, the Ministry's official website, and other digital platforms.
To view the Cabinet's regulations and bylaws controls, click here.
For more information or to share, you can contact us via email: CXLab@momah.gov.sa
