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The Balady ChatBot service enhances user experience and facilitates quick and efficient access to information and services available within the Balady app. This service relies on artificial intelligence to provide accurate and immediate answers to user inquiries, enhancing ease of interaction with the app. This service falls within the framework of achieving the Kingdom's Vision 2030, which focuses on digital transformation and improving the quality of government services. Through this service, we aim to simplify procedures and provide a seamless experience that contributes to improving user satisfaction and developing the level of electronic services in the Kingdom in line with future aspirations.