Statistics of Provided Services
| Service Channels | Number of Services | Percentage |
|---|---|---|
| Total Services Provided | 256 | 100% |
| Total Digital Services | 256 | 100% |
Service Performance Statistics
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate |
|---|---|---|---|
| 100% | 93% | 3634657 | 100% |
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate |
|---|---|---|---|
| 70% | 86% | 2678478 | 70% |
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate |
|---|---|---|---|
| 40% | 81% | 1234567 | 40% |
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
| Digital Adoption | Beneficiary Satisfaction | Total Transactions | Completion Rate | |
|---|---|---|---|---|
Service Performance Statistics (Detailed)
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Rating | Male | Female | Total Service Requests | Male | Female | |||||
| Excavation Work Clearance | 3.9 | 71% | - | 506 | 63604 | 63265 | - | 8795 | 100% | 95% |
| Excavation Permit Cancellation | 3.8 | 89% | - | 173 | 3216 | 3212 | - | 825 | 100% | 83% |
| Excavation Permit Suspension | 4 | 100% | - | 4 | 6 | 6 | - | 8 | 100% | 100% |
| Route Portion Replacement | 3.7 | 43% | - | 39 | 986 | 978 | - | 85 | 100% | 100% |
| Excavation Plan Replacement | 4.1 | 39% | - | 63 | 3002 | 2849 | - | 181 | 100% | 93% |
| Complete Route Replacement | 4.4 | 60% | - | 57 | 726 | 713 | - | 120 | 100% | 93% |
| Emergency Excavation Permit Issuance | 4.5 | 92% | 100% | 187 | 17250 | 17226 | 100% | 2367 | 100% | 98% |
| Regular Excavation Permit Issuance | 4.7 | 94% | 82% | 568 | 52323 | 51929 | 82% | 12103 | 100% | 75% |
| Pre-Coordinated Excavation Issuance | 4.8 | 96% | - | 42 | 108 | 108 | - | 240 | 100% | 100% |
| Coordination Report | 4.3 | 88% | - | 794 | 264853 | 263219 | - | 0 | 100% | -- |
| Excavation Permit Extension | 4.7 | 75% | - | 277 | 26878 | 26837 | - | 2133 | 100% | 97% |
| Excavation Route Deletion | 4.6 | 75% | - | 12 | 130 | 128 | - | 20 | 100% | 100% |
| Work Completion Certificate | 4.5 | 91% | 92% | 530 | 64981 | 64531 | 92% | 9604 | 100% | 95% |
| Legacy Construction License Entry | 4.5 | 90% | 88% | 1165 | 13356 | 13047 | 88% | 5635 | 100% | 92% |
| Legacy Surveying Decision Entry | 4.2 | 100% | - | 34 | 61 | 61 | - | 42 | 100% | 50% |
| Building Permit Issuance | 4.7 | 94% | 95% | 5098 | 24884 | 22203 | 95% | 11053 | 100% | 89% |
| Building Correction License Issuance | 4.3 | 86% | 88% | 261 | 808 | 707 | 88% | 337 | 100% | 80% |
| Work Completion Certificate Issuance | 4.7 | 95% | 94% | 6670 | 21155 | 18883 | 94% | 11829 | 100% | 92% |
| Addition and Modification of Building Permit Components | 4.6 | 94% | 95% | 4403 | 18720 | 16502 | 95% | 5688 | 100% | 89% |
| Surveying Decision Issuance | 4.5 | 90% | 95% | 10400 | 132642 | 118081 | 95% | 17319 | 100% | 87% |
| Building Permit Renewal | 4.6 | 94% | 94% | 1191 | 3706 | 3242 | 94% | 1570 | 100% | 87% |
| Site Preparation | 4.4 | 89% | - | 11 | 102 | 90 | - | 18 | 100% | 100% |
| Construction License Data Correction | 4.4 | 92% | 92% | 874 | 916 | 822 | 92% | 1211 | 100% | 83% |
| Building Permit Data Modification | 4.3 | 94% | 100% | 696 | 5403 | 4917 | 100% | 1196 | 100% | 63% |
| Surveying Decision Modification | 4.6 | 93% | 100% | 1990 | 10739 | 9955 | 100% | 3376 | 100% | 98% |
| Restoration License | 4.6 | 94% | 94% | 271 | 1548 | 1287 | 94% | 338 | 100% | 84% |
| Demolition License | 4.5 | 94% | 86% | 100 | 726 | 615 | 86% | 116 | 100% | 86% |
| Construction License Ownership Transfer | 4.5 | 92% | 96% | 1096 | 4516 | 3675 | 96% | 1512 | 100% | 86% |
| 24-Hour Shop Opening License Issuance | 4.7 | 97% | 96% | 1278 | 12849 | 9283 | 96% | 2186 | 100% | 88% |
| Commercial License Issuance | 4.5 | 94% | 96% | 23149 | 113485 | 67179 | 96% | 36119 | 100% | 41% |
| Tobacco Product Submission Authorization Cancellation | 4.6 | 67% | 100% | 10 | 19 | 11 | 100% | 18 | 100% | 78% |
| Sidewalk Occupancy in Front of Shop | 4.4 | 89% | 90% | 785 | 2081 | 1353 | 90% | 1098 | 100% | 25% |
| Simplified Authorization for Seasonal Event Issuance | 4.4 | 90% | 85% | 46 | 1394 | 1075 | 85% | 100 | 100% | 24% |
| Commercial License Cancellation | 4.5 | 91% | 94% | 9543 | 26761 | 16234 | 94% | 11861 | 100% | 67% |
| Commercial License Renewal | 4.6 | 95% | 95% | 36809 | 181595 | 112946 | 95% | 60966 | 100% | 58% |
| Tobacco Product Submission Authorization | 4.3 | 92% | 85% | 218 | 923 | 642 | 85% | 361 | 100% | 29% |
| Event Venue Authorization | 4.5 | 93% | 90% | 204 | 639 | 483 | 90% | 334 | 100% | 21% |
| Commercial License Modification | 4.5 | 95% | 92% | 19365 | 92998 | 55317 | 92% | 31518 | 100% | 47% |
| Commercial License Ownership Transfer | 4.6 | 95% | 95% | 4393 | 25007 | 17340 | 95% | 6081 | 100% | 66% |
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Rating | Male | Female | Total Service Requests | Male | Female | |||||
| Clearance | 3.9 | 71% | - | 506 | 7909 | 7873 | 36 | 8795 | 100% | 95% |
| Excavation Permit Cancellation | 3.8 | 89% | - | 173 | 636 | 635 | 1 | 825 | 100% | 83% |
| Excavation Permit Suspension | 4 | 100% | - | 4 | 7 | 7 | 0 | 8 | 100% | 100% |
| Route Portion Replacement | 3.7 | 43% | - | 39 | 12 | 12 | 0 | 85 | 100% | 100% |
| Excavation Plan Replacement | 4.1 | 39% | - | 63 | 104 | 104 | 0 | 181 | 100% | 93% |
| Complete Route Replacement | 4.4 | 60% | - | 57 | 26 | 26 | 0 | 120 | 100% | 93% |
| Emergency Excavation Permit Issuance | 4.5 | 92% | 100% | 187 | 2118 | 2111 | 7 | 2367 | 100% | 98% |
| Regular Excavation Permit Issuance | 4.6 | 74% | - | 568 | 7159 | 7154 | 5 | 12103 | 100% | 75% |
| Pre-Coordinated Excavation Issuance | 3.9 | 63% | - | 42 | 77 | 77 | 0 | 240 | 100% | 100% |
| Excavation Permit Renewal | 4.2 | 94% | - | 78 | 169 | 169 | 0 | 242 | 100% | 97.09% |
| Coordination Report | 4.3 | 88% | - | 794 | 30735 | 30621 | 114 | 0 | 100% | -- |
| Excavation Permit Extension | 4.7 | 75% | - | 277 | 1851 | 1839 | 12 | 2133 | 100% | 97% |
| Excavation Route Deletion | 4.6 | 75% | - | 12 | 9 | 9 | 0 | 20 | 100% | 100% |
| Work Completion Certificate | 4.2 | 76% | - | 530 | 8165 | 8116 | 49 | 9604 | 100% | 95% |
| Legacy Construction License Entry | 4.5 | 97% | 92% | 1165 | 4099 | 3996 | 103 | 5635 | 100% | 92% |
| Legacy Surveying Decision Entry | 4.2 | 100% | - | 34 | 1 | 1 | 0 | 42 | 100% | 50% |
| Technical Report Issuance | 4.6 | 94% | 89% | 676 | 508 | 448 | 60 | 801 | 100% | 76% |
| Building Permit Issuance | 4.7 | 95% | 94% | 5098 | 8063 | 7583 | 480 | 11053 | 100% | 89% |
| Building Correction License Issuance | 4.8 | 90% | 89% | 261 | 187 | 158 | 29 | 337 | 100% | 80% |
| Work Completion Certificate Issuance | 4.7 | 97% | 95% | 6670 | 8934 | 8502 | 432 | 11829 | 100% | 92% |
| Addition and Modification of Building Permit Components | 4.3 | 95% | 95% | 4403 | 4199 | 3805 | 394 | 5688 | 100% | 89% |
| Surveying Decision Issuance | 4.6 | 94% | 96% | 10400 | 12939 | 11694 | 1245 | 17319 | 100% | 87% |
| Building Permit Renewal | 4.2 | 97% | 98% | 1191 | 809 | 746 | 63 | 1570 | 100% | 87% |
| Site Preparation | 4.6 | 92% | 100% | 11 | 10 | 9 | 1 | 18 | 100% | 100% |
| Construction License Data Correction | 4.4 | 92% | 92% | 874 | 451 | 416 | 35 | 1211 | 100% | 83% |
| Building Permit Data Modification | 4.3 | 94% | 100% | 696 | 828 | 775 | 53 | 1196 | 100% | 63% |
| Surveying Decision Modification | 4.5 | 93% | 100% | 1990 | 1589 | 1473 | 116 | 3376 | 100% | 98% |
| Restoration License | 4.6 | 95% | 79% | 271 | 217 | 184 | 33 | 338 | 100% | 84% |
| Demolition License | 4 | 96% | 100% | 100 | 86 | 76 | 10 | 116 | 100% | 86% |
| License Sorting | 4.1 | 87% | 40% | 50 | 14 | 14 | 0 | 73 | 100% | 59% |
| Immediate Building Permit Ownership Transfer | 4.4 | 96% | 96% | 1096 | 879 | 727 | 152 | 1512 | 100% | 86% |
| 24-Hour Shop Opening License Issuance | 4.5 | 97% | 93% | 1278 | 1863 | 1349 | 514 | 2186 | 100% | 88% |
| Commercial License Issuance | 4.7 | 93% | 94% | 23149 | 18101 | 10565 | 7536 | 36119 | 100% | 41% |
| Tobacco Product Submission Authorization Cancellation | 4.6 | 67% | 100% | 10 | 13 | 7 | 6 | 18 | 100% | 78% |
| Sidewalk Occupancy in Front of Shop | 4.5 | 93% | 93% | 785 | 293 | 228 | 65 | 1098 | 100% | 25% |
| Simplified Authorization for Seasonal Event Issuance | 4.6 | 100% | 100% | 46 | 23 | 21 | 2 | 100 | 100% | 24% |
| Objection to License Ownership Non-Transfer | 4.8 | 100% | 100% | 25 | 3 | 2 | 1 | 29 | 100% | 7% |
| Objection to License Not Belonging to Beneficiary | 4.1 | 90% | 60% | 206 | 4 | 2 | 2 | 275 | 100% | 1% |
| Objection to Service Fees | 4.6 | 79% | 83% | 898 | 47 | 36 | 11 | 1154 | 100% | 4% |
| Commercial License Cancellation | 4.5 | 87% | 86% | 9543 | 7766 | 4935 | 2831 | 11861 | 100% | 66.91% |
| Commercial License Renewal | 4.7 | 94% | 93% | 36809 | 39031 | 25624 | 13407 | 60966 | 100% | 58.20% |
| Commercial License Data Update | 3.9 | 93% | 92% | 1769 | 751 | 538 | 213 | 2458 | 100% | 28.36% |
| QR Code Registration | 4.1 | 94% | 94% | 27374 | 29865 | 18265 | 11600 | 33064 | 100% | 89.31% |
| Home Services Provision Authorization | 4.3 | 100% | 100% | 29 | 4 | 3 | 1 | 34 | 100% | 11.76% |
| Tobacco Product Submission Authorization | 4.8 | 96% | 88% | 218 | 106 | 72 | 34 | 361 | 100% | 29.36% |
| Non-Food Mobile Vehicle Authorization | 4.3 | 50% | - | 12 | 4 | 3 | 1 | 14 | 100% | 28.57% |
| Event Venue Authorization | 4.7 | 96% | 92% | 204 | 62 | 54 | 8 | 334 | 100% | 20.66% |
| Commercial License Modification | 4.7 | 92% | 93% | 19365 | 15367 | 9571 | 5796 | 31518 | 100% | 47.34% |
| Commercial License Ownership Transfer | 4 | 97% | 97% | 4393 | 4303 | 2764 | 1539 | 6081 | 100% | 65.99% |
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Rating | Male | Female | Total Service Requests | Male | Female | |||||
| Clearance | 4.1 | 44 | 1130 | 1130 | 100% | 70% | ||||
| Excavation Permit Cancellation | 4 | 19 | 67 | 67 | 100% | 98% | ||||
| Excavation Permit Suspension | 4.8 | 3 | 9 | 9 | 100% | 100% | ||||
| Excavation Work Resumption | 4.3 | 2 | 6 | 6 | 100% | 100% | ||||
| Emergency Excavation Permit Issuance | 4.1 | 19 | 331 | 331 | 100% | 94% | ||||
| Regular Excavation Permit Issuance | 3.2 | 74 | 1025 | 1025 | 100% | 79% | ||||
| Pre-Coordinated Excavation Issuance | 4.5 | 19 | 92 | 92 | 100% | 100% | ||||
| Excavation Permit Renewal | 4.1 | 9 | 20 | 20 | 100% | 100% | ||||
| Coordination Report | 3.2 | 99 | 0 | 0 | 100% | |||||
| Excavation Permit Extension | 4.5 | 28 | 100 | 100 | 100% | 71.05% | ||||
| Work Completion Certificate | 4.1 | 55 | 1966 | 1966 | 100% | 86.31% | ||||
| Legacy Construction License Entry | 4.1 | 839 | 2027 | 2027 | 100% | 93% | ||||
| Legacy Surveying Decision Entry | 4 | 40 | 52 | 52 | 100% | 78% | ||||
| Technical Report Issuance | 3.9 | 593 | 728 | 728 | 100% | 82% | ||||
| Building Permit Issuance | 4.1 | 3979 | 7447 | 7447 | 100% | 91% | ||||
| Building Correction License Issuance | 4.2 | 380 | 688 | 688 | 100% | 53% | ||||
| Work Completion Certificate Issuance | 4.4 | 1334 | 2293 | 2293 | 100% | 85% | ||||
| Addition and Modification of Building Permit Components | 4 | 2038 | 2838 | 2838 | 100% | 88% | ||||
| Surveying Decision Issuance | 4.1 | 7586 | 11369 | 11369 | 100% | 87% | ||||
| Building Permit Renewal | 4.5 | 413 | 505 | 505 | 100% | 83% | ||||
| Site Preparation | 4.9 | 10 | 18 | 18 | 100% | 100% | ||||
| Construction License Data Correction | 4.6 | 56 | 79 | 79 | 100% | 91% | ||||
| Building Permit Data Modification | 4.3 | 380 | 486 | 486 | 100% | 84% | ||||
| Surveying Decision Modification | 4.3 | 902 | 1713 | 1713 | 100% | 94% | ||||
| Restoration License | 4.4 | 140 | 161 | 161 | 100% | 93% | ||||
| Demolition License | 4 | 71 | 84 | 84 | 100% | 96% | ||||
| Immediate Building Permit Ownership Transfer | 4.1 | 671 | 1000 | 1000 | 100% | 88% | ||||
| Health Certificate Cancellation | 4.5 | 1006 | 1026 | 1026 | 100% | 100% | ||||
| Health Certificate Issuance | 4.5 | 33650 | 37905 | 37905 | 100% | 86% | ||||
| Health Certificate Renewal | 4.6 | 10117 | 10357 | 10357 | 100% | 88% | ||||
| 24-Hour Shop Opening License Issuance | 3.8 | 849 | 1446 | 1446 | 100% | 80% | ||||
| Commercial License Issuance | 4.3 | 18411 | 28311 | 28311 | 100% | 42% | ||||
| Objection to License Expiration | 4.2 | 21 | 31 | 31 | 100% | 0% | ||||
| Objection to License Suspension | 4.6 | 203 | 279 | 279 | 100% | 0% | ||||
| Tobacco Product Submission Authorization Cancellation | 4.3 | 4 | 8 | 8 | 100% | 75% | ||||
| Sidewalk Occupancy in Front of Shop | 4.3 | 548 | 738 | 738 | 100% | 29% | ||||
| Simplified Authorization for Seasonal Event Issuance | 4.8 | 1 | 1 | 1 | 100% | 0% | ||||
| Objection to License Ownership Non-Transfer | 4 | 2 | 2 | 2 | 100% | 0% | ||||
| Objection to Construction License Suspension/Cancellation | 4.2 | 7 | 7 | 7 | 100% | 71% | ||||
| Objection to License Not Belonging to Beneficiary | 4 | 69 | 95 | 95 | 100% | 0.00% | ||||
| Objection to License Cancelled by Post-Monitoring | 4.1 | 734 | 821 | 821 | 100% | 0.00% | ||||
| Commercial License Cancellation | 4 | 12292 | 22674 | 22674 | 100% | 54.38% | ||||
| Commercial License Renewal | 4.8 | 32455 | 62410 | 62410 | 100% | 42.30% | ||||
| Commercial License Data Update | 4.3 | 924 | 1378 | 1378 | 100% | 17.05% | ||||
| QR Code Registration | 4.1 | 35923 | 46111 | 46111 | 100% | 76.06% | ||||
| Home Services Provision Authorization | 3.2 | 10 | 15 | 15 | 100% | 6.67% | ||||
| Tobacco Product Submission Authorization | 4.5 | 140 | 210 | 210 | 100% | 24.29% | ||||
| Vehicle Parking Authorization | 3.6 | 3 | 5 | 5 | 100% | 40.00% | ||||
| Non-Food Mobile Vehicle Authorization | 4.6 | 5 | 7 | 7 | 100% | 14.29% | ||||
| Event Venue Authorization | 4.2 | 104 | 147 | 147 | 100.00% | 14.29% | ||||
| Commercial License Modification | 4.1 | 8403 | 12873 | 12873 | 100.00% | 33.12% | ||||
| Request to Delete Duplicate Licenses | 4 | 75 | 84 | 84 | 100.00% | 59.52% | ||||
| Legacy License Request | 4.5 | 1245 | 1503 | 1503 | 100.00% | 29.87% | ||||
| Commercial License Ownership Transfer | 4.9 | 6006 | 7900 | 7900 | 100.00% | 62.59% |
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Digital Services | Beneficiary Satisfaction | Number of Beneficiaries Using Digital Service | Total Number of Transactions (Service Requests) | Number of Digital Service Transactions | Digitalization Rate for Digital Services | Service Completion Rate | ||||
|---|---|---|---|---|---|---|---|---|---|---|