Licensing procedure

From “My Requests,” users can see appeal details.

Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:

Balady → Services → City Service Provider Classification → My Requests

Log in via Unified National Access (NAFATH)

For any certificate less than 60 days old, a “Submit Appeal” button will appear

The system displays the certificate details → select sector → enter reason and upload documents

Click “Submit”

After completing the application, the system generates the certificate and sends an SMS to the user.
From the “My Requests” screen, click on the classification request → download or print the certificate.

This appears if data retrieval from the Etimad platform fails. However, the user may continue the request, as filling in project details is optional.

Ownership transfer is a legal change in the entity, thus a new certificate must be requested by opening a ticket to cancel the old certificate.

The applicant accesses the classification certificate request service.

The system verifies the applicant's commercial registration.

On the credit rating request screen, the required fields appear as dropdown menus to simplify input.

To create an integrated service that encourages unregistered contractors to apply and register in the classification system.

This service aims to reactivate the regular path and allow the user to upload financial statements if not previously available.

Users can view their rating from the “My Requests” screen.

Classification certificates can only be extended once.

Yes, the beneficiary or engineering office may submit a request to extend the certificate via the classification certificate extension service.

The request can be submitted 15 days before expiration and up to 90 days after expiration.

If approved, the certificate is extended for 90 days from the original expiration date.

Yes. The system displays the following information about the technical evaluation provider (based on the sector):

Name of the provider

Website

Required time duration

Phone number

Yes, a classification certificate can be obtained by meeting the minimum technical and financial criteria.