To view the quarterly reports for ratings and feedback received from users on the Balady platform click here
1
Issuing a Commercial Activity License
2
Renewing a Commercial Activity License
3
Amending a Commercial Activity License
4
Transfer of Ownership of a Commercial Activity License
5
QR Code Printing Service
1
Cancellation of a Commercial Activity License
2
Multiple Renewal Service
3
Building Permit Issuance Service
4
Craft Licenses Service
5
Health Certificates
Total Visitor Responses (2537)
Service Ratings
Top-Rated Services
January 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Beneficiary Complaint
4
City Service Providers Classification Service
5
Collective Housing for Individuals Service
Top-Rated Services
February 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Beneficiary Complaint
4
Collective Housing for Individuals Service
5
Health Certificates Service
Top-Rated Services
March 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Beneficiary Complaint
4
City Service Providers Classification Service
5
Health Certificates Service
Top-Rated Services
April 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Beneficiary Complaint
4
Excavation Platform Track
5
City Service Providers Classification Service
Top-Rated Services
May 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Beneficiary Complaint
4
City Service Providers Classification Service
5
Excavation Platform Track
Top-Rated Services
June 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
City Service Providers Classification Service
4
Health Certificates Service
5
Excavation Platform Track
Top-Rated Services
July 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Excavation Platform Track
4
City Service Providers Classification Service
5
Health Certificates Service
Top-Rated Services
August 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Excavation Platform Track
4
Health Certificates Service
5
City Service Providers Classification Service
Top-Rated Services
September 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Unified Monitoring Platform (Mumtathil)
4
Voice of the Customer
5
Investment Opportunities Service
Top-Rated Services
October 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Unified Monitoring Platform (Mumtathil)
4
Investment Opportunities Service
5
Voice of the Customer
Top-Rated Services
November 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Unified Monitoring Platform (Mumtathil)
4
Investment Opportunities Service
5
Voice of the Customer
Top-Rated Services
December 2022
1
Construction Permits Service
2
Commercial Licenses Service
3
Unified Monitoring Platform (Mumtathil)
4
Investment Opportunities Service
5
Voice of the Customer
Lowest-Rated Services
January 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
February 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
March 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
April 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
May 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
June 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
July 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
August 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
September 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
October 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Lowest-Rated Services
November 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Voice of the Customer
Lowest-Rated Services
December 2022
1
Mobile Stores Services
2
Municipal Electronic Authorization Service
3
Honoring the Deceased Service
4
Balady Beneficiary Complaint 940
5
Electronic Appointments Service
Top Rated Services
January 2023
1
Commercial License Service
2
Construction License Service
3
Unified Inspection Platform (Mumtathil)
4
Investment Opportunities Service
5
Voice of the Customer
Lowest Rated Services
January 2023
1
Community Monitoring
2
Visual Distortion Service
3
Burial Services
4
Mobile Stores Service
5
Electronic Appointment Service
Incoming Complaints Statistics
To view the quarterly reports of incoming complaints on the Balady platform click here
January 2022
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February 2022
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March 2022
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April 2022
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May 2022
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June 2022
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July 2022
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August 2022
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September 2022
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October 2022
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November 2022
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December 2022
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January 2023
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Resolved Complaints
How satisfied are you with the closure quality?
January 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
February 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
March 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
April 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
May 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
June 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
July 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
August 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
September 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
October 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
November 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
December 2022
Completely satisfied
Satisfied
Neutral
Dissatisfied
Completely dissatisfied
January 2023
- Completely satisfied | 9%
- Satisfied | 1%
- Neutral | 88%
- Dissatisfied | 0%
- Completely dissatisfied | 2%