المساعدة والدعم
تشتمل البوابة على قسم للمساعدة، حيث يمكن التواصل مع الدعم فيما يخص البوابة الإلكترونية عبر البريد الإلكتروني infoCS@momah.gov.sa.
Privacy and Information Confidentiality
The Ministry of Municipalities and Housing portal places the confidentiality of its users' and visitors' information at the top of its priorities, and the portal management makes every effort to protect this information and provide high-quality services to all beneficiaries in accordance with the privacy policy.
Providing Communication and Participation Mechanisms
The portal management is committed to responding and addressing requests and inquiries received through the contact us page.
Digital Service Standards
- Availability Rate: 99.95%
- Annual Downtime: 60 minutes
- Monthly Downtime: 5 minutes
To view digital service statistics and indicators, click here.
Levels of Digital Service Delivery
| Main Service | Sub-Service | Total Completed Requests | Service Level Agreement | Made during the time of the service agreement |
|---|---|---|---|---|
| Excavation Services | Excavation Clearance | 49,745 | 10 Business Days | 46,632 |
| Excavation Permit Cancellation | 2,947 | 10 Business Days | 2,509 | |
| Excavation Permit Suspension | 141 | 10 Business Days | 140 | |
| Excavation Work Resumption | 135 | 10 Business Days | 132 | |
| Route Portion Replacement | 112 | 10 Business Days | 100 | |
| Excavation Plan Replacement | 244 | 10 Business Days | 215 | |
| Complete Route Replacement | 74 | 10 Business Days | 70 | |
| Emergency Excavation Permit Issuance | 11,304 | 10 Business Days | 10,600 | |
| Regular Excavation Permit Issuance | 51,395 | 10 Business Days | 49,344 | |
| Pre-Coordinated Excavation Issuance | 1,692 | 10 Business Days | 1,673 | |
| Excavation Permit Renewal | 1,630 | 10 Business Days | 1,586 | |
| Emergency Excavation Start Suspension | 8 | 10 Business Days | 8 | |
| Coordination Report | 214,472 | 10 Business Days | 203,166 | |
| Excavation Permit Extension | 13,827 | 10 Business Days | 13,240 | |
| Excavation Route Deletion | 35 | 10 Business Days | 32 | |
| Work Completion Certificate | 51,823 | 10 Business Days | 48,719 | |
| Construction License Services | Legacy Construction License Entry | 48,620 | 10 Business Days | 46,953 |
| Technical Report Issuance | 11,321 | 10 Business Days | 11,112 | |
| Building Permit Issuance | 243,305 | 10 Business Days | 238,351 | |
| Existing Building Correction Permit Issuance | 7,157 | 10 Business Days | 7,082 | |
| Work Certificate Issuance | 90,988 | 10 Business Days | 87,355 | |
| Building Permit Component Addition and Modification | 62,234 | 10 Business Days | 60,064 | |
| Building Permit Renewal | 10,150 | 10 Business Days | 8,537 | |
| Site Preparation | 294 | 10 Business Days | 284 | |
| Construction License Data Correction | 5,545 | 10 Business Days | 5,352 | |
| Building Permit Data Modification | 12,878 | 10 Business Days | 12,688 | |
| Restoration License | 3,280 | 10 Business Days | 3,055 | |
| Demolition License | 1,930 | 10 Business Days | 1,867 | |
| License Sorting | 13 | 10 Business Days | 11 | |
| Immediate Building Permit Ownership Transfer | 16,482 | 10 Business Days | 15,662 | |
| Health Certificate Services | Health Certificate Cancellation | 27,132 | 10 Business Days | 25,913 |
| Health Certificate Issuance | 665,077 | 10 Business Days | 650,139 | |
| Health Certificate Renewal | 120,641 | 10 Business Days | 118,384 | |
| Surveying Decision Services | Legacy Surveying Decision Entry | 236 | 10 Business Days | 234 |
| Surveying Decision Issuance | 272,896 | 10 Business Days | 271,397 | |
| Surveying Decision Modification | 8,376 | 10 Business Days | 8,284 | |
| Commercial Activity License Services | Commercial License Issuance | 359,812 | 10 Business Days | 355,168 |
| Automatic Expiration License Cancellation | 20,391 | 10 Business Days | 19,336 | |
| Commercial License Cancellation | 337,872 | 10 Business Days | 332,373 | |
| Multiple Commercial Renewal | 182 | 10 Business Days | 178 | |
| Commercial License Renewal | 908,039 | 10 Business Days | 891,165 | |
| Commercial License Data Update | 5,824 | 10 Business Days | 5,626 | |
| QR Code Registration | 532,967 | 10 Business Days | 519,503 | |
| Commercial License Modification | 136,027 | 10 Business Days | 134,134 | |
| Post-Monitoring | 89 | 10 Business Days | 73 | |
| Legacy License Request | 10,760 | 10 Business Days | 10,733 | |
| Commercial License Ownership Transfer | 135,571 | 10 Business Days | 133,727 |
| Main Service | Sub-Service | Service Level Agreement for Complaints |
|---|---|---|
| Excavation Services | Excavation Clearance | 1-10 Days |
| Excavation Permit Cancellation | 1-10 Days | |
| Excavation Permit Suspension | 1-10 Days | |
| Excavation Work Resumption | 1-10 Days | |
| Route Portion Replacement | 1-10 Days | |
| Excavation Plan Replacement | 1-10 Days | |
| Complete Route Replacement | 1-10 Days | |
| Emergency Excavation Permit Issuance | 1-10 Days | |
| Regular Excavation Permit Issuance | 1-10 Days | |
| Pre-Coordinated Excavation Issuance | 1-10 Days | |
| Excavation Permit Renewal | 1-10 Days | |
| Emergency Excavation Start Suspension | 1-10 Days | |
| Coordination Report | 1-10 Days | |
| Excavation Permit Extension | 1-10 Days | |
| Excavation Route Deletion | 1-10 Days | |
| Work Completion Certificate | 1-10 Days | |
| Construction License Services | Legacy Construction License Entry | 1-10 Days |
| Technical Report Issuance | 1-10 Days | |
| Building Permit Issuance | 1-10 Days | |
| Existing Building Correction Permit Issuance | 1-10 Days | |
| Work Certificate Issuance | 1-10 Days | |
| Building Permit Component Addition and Modification | 1-10 Days | |
| Building Permit Renewal | 1-10 Days | |
| Site Preparation | 1-10 Days | |
| Construction License Data Correction | 1-10 Days | |
| Building Permit Data Modification | 1-10 Days | |
| Restoration License | 1-10 Days | |
| Demolition License | 1-10 Days | |
| License Sorting | 1-10 Days | |
| Immediate Building Permit Ownership Transfer | 1-10 Days | |
| Health Certificate Services | Health Certificate Cancellation | 1-10 Days |
| Health Certificate Issuance | 1-10 Days | |
| Health Certificate Renewal | 1-10 Days | |
| Surveying Decision Services | Legacy Surveying Decision Entry | 1-10 Days |
| Surveying Decision Issuance | 1-10 Days | |
| Surveying Decision Modification | 1-10 Days | |
| Commercial Activity License Services | Commercial License Issuance | 1-10 Days |
| Automatic Expiration License Cancellation | 1-10 Days | |
| Commercial License Cancellation | 1-10 Days | |
| Multiple Commercial Renewal | 1-10 Days | |
| Commercial License Renewal | 1-10 Days | |
| Commercial License Data Update | 1-10 Days | |
| QR Code Registration | 1-10 Days | |
| Commercial License Modification | 1-10 Days | |
| Post-Monitoring | 1-10 Days | |
| Legacy License Request | 1-10 Days | |
| Commercial License Ownership Transfer | 1-10 Days |
