General questions

After the beneficiary submits the request, the system displays a notification of certificate issuance and allows the beneficiary to print it immediately once the General Directorate approves the classification request after its technical and financial completion.

Temporary letters have been discontinued and replaced by the classification certificate.

Yes, it can be canceled only if the technical or credit evaluation has not been completed.
Steps:

Access the Balady platform

Go to “My Requests”

Cancel the request
Note: Once both evaluations are complete and the certificate is issued, cancellation is not possible.

The certificate is self-printable through the Balady platform.

You can report issues through:

Unified Call Center: 199040

Email: Classification@momra.gov.sa

“Create Ticket” service on the Balady platform

16 working days – the duration may extend up to 60 working days according to the Classification System Regulations.

Within the first 60 days, a technical rating appeal can be submitted.

After 90 days, a request to modify the rating or field can be submitted.

No, there are no branch offices. Applications and certificate issuance are conducted entirely online.

Applications are submitted via the Balady platform by:

Logging into the City Service Provider Classification Service using the establishment's account

Accessing through National Unified Access

Completing the electronic forms

A service that enables the contractor to share the evaluation form with project managers/evaluators to carry out the contractor evaluation process.

"Access Balady services and select (Project Evaluation Request) from the classification of city service providers, fill in the project evaluation request information, submit the request, and view the evaluation after it is approved by the employee as it will also be reflected on the search screen.

"Helping decision-makers understand the current challenges faced by developers in order to contribute to providing the necessary support and offering tailored recommendations to improve and develop skills, as well as designing transitional plans to address these challenges, enhance capabilities, and elevate the real estate market in the Kingdom as part of achieving Saudi Vision 2030.