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“Balady” Enhances Strategic Partnerships and Enables Interactive Maps During LEAP 2025
Riyadh, February 2025 – In a move that reinforces its leading role in the digital transformation of cities, Balady participated in the LEAP 2025 conference under the umbrella of NHC INNOVATION, where it had a pioneering presence in the field of digital solu
FAQ
What is the main objective of the Residential Contract Compliance Monitoring Service?
The service aims to enable the Amana employees and the Transporters to manage residential contracts and facilitate the tracking of implementation and necessary amendments through the Balady platform, streamlining effective management of residential contracts.
FAQ
What are the main tasks that can be carried out through the Residential Contract Services?
The services cover multiple tasks such as creating and activating residential contracts, developing operational plans for contracts, monitoring contracts based on their status (inactive, pending activation, active, expired, rejected), reviewing performance reports, managing complaints and violations, and configuring contract settings.
FAQ
How can Transporters manage their residential contracts?
Transporters are able to:
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.
FAQ
Who is responsible for creating the contract data?
The General Manager of Sanitation at the Amana is responsible for entering the detailed contract data and assigning contracts to the relevant Transporters.
FAQ
How can Transporters complete the residential contract data?
After the contract is created, transporters can complete the data by adding or modifying the operational plan, specifying vehicles and drivers, and entering the required information to finalize the contract.
FAQ
Can Transporters amend contract data after approval?
Transporters can request contract amendments if the contract is still inactive or pending activation. However, once the contract is activated, any modifications must be submitted as specific requests through the Contract Supervisor.
FAQ
How are violations and complaints handled in the Residential Contract Services?
The services allow users to view and filter active and closed complaints, record observations on complaints, and close them upon approval of the Transporters’ responses. Additionally, the system displays violations registered against Transporters related to residential contracts.
FAQ
What types of complaints can be monitored within the Residential Contract Services?
Designated employees can monitor complaints related to residential contracts, whether active or closed, record observations, and take the necessary actions accordingly.
FAQ
Can the Transporters submit an operational plan?
Yes, Transporters can add or modify operational plans, including defining the locations and geographical distribution of waste bins.
