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FAQ

How can beneficiaries access municipal services through the Balady platform?

You can access services by clicking on the “Services” icon, then selecting the desired service. Alternatively, you can use the search icon and type the service name.
FAQ

How can I check the contractor's ban status and view details of notifications and permits causing the ban?

Through the "Work Team" service, a new filter called "Ban Status" is available with the following options:
● All (default): displays all contractors
● Banned: displays only currently banned contractors
● Not Banned: displays contractors not currently banned
● Never Banned: displays contractors never banned on the platform For banned contractors, you can click “Ban Details” to view the related information.
FAQ

How is the violation for excavation without a permit calculated?

The violation is calculated per Article 3/3 of the regulation:
Violation amount (based on the municipality classification) × Number of meters.
Example: An excavation of 10 meters in Riyadh = 3,000 SAR/meter → Violation = 3,000 × 10 = 30,000 SAR.
FAQ

How are violations for unpermitted excavation issued?

They are issued automatically via electronic linkage with the “Mumtathil” platform.
FAQ

When are violations for unpermitted emergency excavations issued?

24 hours after receiving initial approval, if the representative fails to submit the related emergency excavation permit.
FAQ

How can I view violations recorded against an excavation permit?

Via the "Monitoring and Quality" service on the Naseq platform, using search filters like:
(Permit/Notification Number – Municipality – Sub-municipality – Entity Name – Main Contractor – Violation Number – Coordination Office).
FAQ

What are the reasons a contractor might be banned?

1. Expired permits not closed on the platform
2. Incomplete or abandoned work at the site
3. Outdated classification or qualification
4. Accumulated unresolved site reports
5. Previous excavation defects not corrected
6. Safety violations at the work site
7. Failure to follow approved excavation plans
8. Other reasons specified by the Coordination Office
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