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FAQ

If an establishment is added to the account manager, will it remain in the "My Establishments" list even if the relationship between the account manager and the establishment ends?

Every time the "My Establishments" list is accessed, the system verifies the ongoing relationship between the account manager and the establishment through integration with commercial registration data from the Ministry of Commerce.
FAQ

If an establishment is added to the authorized representative, does it remain in the "My Establishments" list even if the authorization expires or the relationship with the establishment ends?

The system verifies the continuity of the relationship between the authorized representative and the establishment each time the "My Establishments" list is accessed.
FAQ

?If the building is old and there are municipal violations that have been settled and fines paid for several years ago, can these papers be submitted during the issuance of a Compliance Certificate so that the fines are not calculated again

The settlement of previous violations shall be clarified through the platform when applying for obtaining and reviewing the Compliance Certificate by the Municipality or SubMunicipality.
FAQ

If the company's legal status and ownership changed, should we reapply for classification?

"Upon issuance of the classification certificate, the establishment’s data can be updated. There is a “Update Establishment Data and Information” icon on the Balady platform.
(If all owners of the establishment have changed, this is considered a legal change, and a support ticket must be opened.)
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