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FAQ
How to print a letter proving that the ownership of the licenses has been transferred to another person and that they no longer belong to the previous owner?
In the event that the ownership has been transferred from the Balady website, the cancellation scene can be printed from the old owner after completing the application, and in the event of transferring the commercial registry associated with the licenses, it is sufficient for the statement printed by the Ministry of Commerce.
FAQ
How to print the classification certificate?
After completing the application, the system generates the certificate and sends an SMS to the user.
From the “My Requests” screen, click on the classification request → download or print the certificate.
From the “My Requests” screen, click on the classification request → download or print the certificate.
FAQ
How to Print the Event Permit?
The event permit can be printed through the Balady platform by accessing the "My Requests" service and selecting "Print Event Permit." The permit will indicate whether it includes a Tobacco Product Sales Permit or not.
FAQ
How to view and submit an appeal request?
From “My Requests,” users can see appeal details.
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
FAQ
How will the classification grades be structured in the new system?
The classification starts from Grade 5 up to Grade 1, with Grade 1 being the highest, specific to each domain.
FAQ
I have a new contracting company that hasn't completed a year to provide financial statements. What is the procedure to obtain classification?
"New (startup) establishments can obtain classification through the Instant Accreditation service, provided they achieve a technical standards score of 19 or higher.
FAQ
I have a technical issue using the portal, how do I report it?
You can report issues through:
Unified Call Center: 199040
Email: Classification@momra.gov.sa
“Create Ticket” service on the Balady platform
Unified Call Center: 199040
Email: Classification@momra.gov.sa
“Create Ticket” service on the Balady platform
FAQ
I have an old survey decision, is it valid, or do I need a new survey decision?
The validity period of the cadastral decision is 3 years. In the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.
FAQ
I have an old survey decision, is it valid, or do I need a new survey decision?
The validity period of the cadastral decision is 3 years, and in the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.
FAQ
I have an old survey decision, is it valid, or do I need a new survey decision?
The validity period of the cadastral decision is 3 years. In the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.