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FAQ

Can the account manager cancel the authorization for an establishment at any time?

As long as the authorization is active, it can be canceled at any time. If the authorization has expired, there is no need to cancel it as it is automatically considered revoked.
FAQ

What are the requirements for the new authorized representative?

The authorization must be valid, and the representative must be authorized for the same service for which requests are being transferred.
FAQ

Can contact details of the engineering office be displayed?

Yes, when selecting an engineering office, the system displays its (mobile number and email address).
FAQ

What requests can be transferred from one authorized representative to another?

Only requests that are still in progress can be transferred; completed and canceled requests are excluded.
FAQ

How can I submit a merging or subdivision request using a commercial registration number?

First, apply for a survey decision to update the title deed, then proceed to the Ministry of Justice to issue the deed.
FAQ

Is a request number assigned?

Yes, after submission, the system generates a request number:
○ Merging request numbers start with (LMS).
○ Subdivision request numbers start with (LSS).
○ Requests can be tracked under the "My Requests" tab.
FAQ

What should I do if my request is stuck in draft status?

If you wish to complete or delete your request, follow these steps:
○ Go to Balady Services > Land Merging and Subdivision > My Requests.
○ Select your request and proceed accordingly.
○ If you encounter any issues, please contact support.
FAQ

How is the account manager's relationship with the establishment verified?

It is verified through integration with the commercial registration data from the Ministry of Commerce, ensuring that the account manager's identity is listed within the commercial registration records.
FAQ

Where can I check comments from the engineering office that were sent back for revision?

Comments from the engineering office can be viewed under the "My Tasks" tab.
FAQ

If an establishment is added to the authorized representative, does it remain in the "My Establishments" list even if the authorization expires or the relationship with the establishment ends?

The system verifies the continuity of the relationship between the authorized representative and the establishment each time the "My Establishments" list is accessed.

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