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FAQ
Can a new site be reserved after canceling the current mobile cart site reservation?
Yes, a new site reservation can be made after canceling the current reservation.
FAQ
Is it necessary to enter all details of the deceased when inquiring about a grave?
No, only the name or part of the name is sufficient for searching. However, to narrow down search results, it is recommended to use additional details such as ID number or date of birth.
FAQ
I searched for a deceased person, but there were no results. Why?
We apologize for this. We are working on making all deceased records available.
FAQ
I searched by city name but could not find the cemetery I was looking for. Why?
Some cemeteries are not activated in the system, so they do not appear in the inquiry results.
FAQ
Can burial be arranged in a cemetery not listed in the Cemetery Reservation Service?
Yes, but this requires direct coordination with the Mortuary Services Department (Honoring the Deceased Department).
FAQ
Does the reservation require approval from the Mortuary Services Department at the municipality?
Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.
FAQ
Can charities and service centers handle transport and preparation for all death cases?
Currently, charities and service centers are allowed to transport deceased persons only from hospitals. Other cases, such as home deaths, accidents, or judicial executions, are handled by the Mortuary Services Department (Honoring the Deceased Department).
FAQ
Is approval from the Emirate of Medina required to bury a deceased person in Al-Baqi Cemetery if the death occurred outside Medina?
Yes, approval from the Emirate is required. The deceased's family must apply through the
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.
FAQ
What is the Tracking the Status of Deceased Transport and Preparation service?
A service that allows the deceased’s family members to track the transport and preparation request and view the vehicle's location on the map.
FAQ
Is the vehicle's location always visible on the map?
The vehicle’s location appears on the map only if the driver has enabled GPS location services on their mobile device. If GPS is disabled, the request status can still be viewed, but the vehicle’s location will not be displayed.
