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FAQ

How can classification service requests be deleted?

The user accesses the request through the “My Requests” service and selects the delete icon, provided that the request has not been fully approved.
FAQ

How can classified establishments be searched?

1. Basic Search:
You can search classified establishments using:
- Certificate number
- Engineering license number
- Contractor/Engineering office name
- Unified National Number

2. Advanced Search:
If none of the above are available, you can search using:
- Classification type (mandatory dropdown)
- Classification field (mandatory dropdown)
- City (mandatory dropdown)
You can narrow down the results further by adding:
- Establishment activity
- Certificate grade
- Certificate expiry date
- Establishment phone number
- Service
FAQ

How can contractors track their requests?

Through the “My Requests” section in their Balady account.
FAQ

How can documents be uploaded?

The feature to attach required files and documents directly through the session has
been activated.
FAQ

How can I access my canceled licenses?

You can access it through: My Services > My Applications and Licenses > My Licenses Canceled > You can view or print the cancellation scene by clicking on the Print button.
FAQ

How can I activate a new service or coordination entity in excavation permit requests if it is related to infrastructure extension projects?

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.
FAQ

How can I add an old license?

Login to the Balady site, then Balady Services, then Commercial Activities License Services, then Support Services, then Add Old Commercial License Service.
FAQ

How can I apply for a Classification Certificate via the Instant Accreditation Path?

You can apply for a classification certificate on the instant accreditation path by following these steps:

Select ""City Service Providers Classification"" from the services list on the Balady platform, then proceed to the classification system.

The main business classification screen will appear.

Choose the type of classification (Establishment Classification or Engineering Office Classification).

Enter the Unified National Number for establishments or License Number for engineering offices, then click Search to display the entity's information and the final percentage (technical evaluation).

The system will display the applicant's data, general information, shareholders, and customer declaration.

Fill in the required information, confirm the declaration, then click Submit.

Once the application is complete and the certificate is ready for printing, the system will notify the user.

Click on Certificate Attachment to view and print the accreditation certificate.
FAQ

How can I apply for a municipal service request?

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.
FAQ

How can I apply for an online appointment booking service?

1. By entering the balady platform, then the (balady services) menu, then the (electronic appointment booking) screen, then clicking on the (start service) button, and then clicking on (add a new appointment).
2. Or by using the (balady) mobile app.
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