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FAQ
What is the procedure for classifying contractor projects by field?
The field ""Project Domain"" has been added for projects retrieved from the Accreditation service or projects entered by the beneficiary in the section of completed and ongoing projects.
FAQ
How can contractors track their requests?
Through the “My Requests” section in their Balady account.
FAQ
How to view and submit an appeal request?
From “My Requests,” users can see appeal details.
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
FAQ
How to print the classification certificate?
After completing the application, the system generates the certificate and sends an SMS to the user.
From the “My Requests” screen, click on the classification request → download or print the certificate.
From the “My Requests” screen, click on the classification request → download or print the certificate.
FAQ
The user wants to print the Classification Certificate for City Service Providers.
Steps:
Log in to the Balady platform.
Navigate to: Services → City Service Provider Classification → My Requests.
Log in using the unified national access (NAFATH) as the owner.
Open the request → Download certificate.
Log in to the Balady platform.
Navigate to: Services → City Service Provider Classification → My Requests.
Log in using the unified national access (NAFATH) as the owner.
Open the request → Download certificate.
FAQ
Message "The service is not working properly, please try again later" appears under the contract section of the credit classification request.
This appears if data retrieval from the Etimad platform fails. However, the user may continue the request, as filling in project details is optional.
FAQ
What happens if ownership of the commercial registration is transferred and the user attempts to request a classification certificate, but the system shows "Already registered" and no certificate appears?
Ownership transfer is a legal change in the entity, thus a new certificate must be requested by opening a ticket to cancel the old certificate.
FAQ
How does the credit rating process work?
The applicant accesses the classification certificate request service.
The system verifies the applicant's commercial registration.
On the credit rating request screen, the required fields appear as dropdown menus to simplify input.
The system verifies the applicant's commercial registration.
On the credit rating request screen, the required fields appear as dropdown menus to simplify input.
FAQ
What is the goal of automatic registration?
To create an integrated service that encourages unregistered contractors to apply and register in the classification system.
FAQ
What is the purpose of the “Reactivation of Credit Rating Path” service?
This service aims to reactivate the regular path and allow the user to upload financial statements if not previously available.
