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An electronic service provided through the Balady Platform, enabling beneficiaries to book an online appointment for visiting the municipality or municipal offices. A confirmed appointment is required before attending to complete municipal transactions. In certain cases, a municipal employee may book an appointment on behalf of the beneficiary to facilitate the process. Some transactions can be completed without requiring the beneficiary to visit in person, as the assigned employee will contact the applicant by phone to resolve the issue if possible, or confirm attendance without the need for an in-person visit to the government authority.

This service enables citizens to register in the "Certified Observer" initiative, which aims to monitor municipal violations and expand geographic oversight in municipalities. Participants are eligible to receive an incentive reward once a violation is approved through the monitoring platforms, provided all necessary requirements are met.